Terms of Use

1. Identification and contact

FLUXO is a specialty coffee brand operated by CodeAustral LLC, a company formed in the United States with its registered office at 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, USA, and operations in Brazil at Rua do Kalifa 522, Canasvieiras, Florianópolis, SC, 88054-130.

Support, contractual requests and questions about these Terms: [email protected] or +55 48 99986-5474, on business days.

2. Acceptance of the Terms

By using the site, placing an order, subscribing to FLUXO Monthly or contacting us to buy, you confirm that you have read and agree to these Terms, the Privacy Policy, the Cookie Policy and the Cancellation, Refund and Returns Policy.

If you are buying on behalf of another person or organisation, you confirm that you have authority to represent them.

3. Eligibility

The site is intended for people aged 18 or over. Purchases by anyone under 18 require the participation and authorisation of a legal guardian. By buying, you confirm that the information provided is true, complete and up to date.

4. Products and information

We sell roasted specialty coffee and brewing equipment. Origin, variety, process, SCA score, tasting notes, weight and grind information are those published on the product page and the lot sheet. Photos, illustrations and videos are illustrative; packaging, label and appearance may vary without changing the indicated contents or weight.

Tasting notes are descriptions of perception, not flavourings or additives. The SCA score is specific to the assessed lot and may vary between harvests. Availability is limited to stock and roasting capacity.

Equipment may have minor variations in finish, colour and packaging. The manufacturer's use, cleaning and safety information accompanies the product where applicable.

5. Orders, prices and payment

An order is only complete after payment confirmation. The terms shown at checkout at the time of purchase — products, quantity, grind, price, currency, shipping, taxes and payment method — form part of the contract.

In Brazil, prices are shown in Brazilian reais (BRL); for other destinations, in US dollars (USD), according to the selected market. Conversion and any exchange-rate differences are shown at checkout. Taxes, customs duties and local charges outside Brazil are the buyer's responsibility, unless the law provides otherwise.

Payments in Brazil can be made by Pix or card, processed by Stripe. Subscriptions and international orders use card. FLUXO does not store the full card number. The provider may apply authentication, antifraud analysis and its own rules.

We may refuse or cancel orders in case of suspected fraud, an obvious pricing error, stock unavailability, legal restriction or payment failure. If payment has already been made, the amount will be refunded by the same method.

6. Delivery

We ship throughout Brazil and to the international destinations accepted at checkout. Handling takes up to 1 business day after payment confirmation; transit is estimated at 2–15 business days in Brazil, varying by postcode, carrier, holidays and external conditions. The total time and shipping cost are shown at checkout.

Shipping in Brazil is R$ 19.90 and is free on orders from R$ 199.00 in products. Tracking is sent by email after dispatch. Incomplete or incorrect addresses may cause delays, return or a new shipping charge.

For international purchases, shipping is calculated by weight and destination; customs taxes and fees may be charged on arrival and are the buyer's responsibility. International times vary and may be subject to customs clearance.

Transport risks and liabilities follow applicable law. FLUXO is not responsible for delays caused exclusively by force majeure, strikes, extreme weather or acts of authority.

7. Returns and withdrawal right

You may exercise the 7-day withdrawal right under article 49 of the Brazilian Consumer Code within 7 calendar days of receipt, without giving a reason, for sealed products with no signs of use. The refund includes the product price and shipping paid, where applicable.

Because coffee is a food product, we do not accept withdrawal returns of opened, tampered with or consumed coffee, except for defects, damage, wrong product or another legal ground. In those cases, contact us within 30 days of receipt for non-durable products, with photos and the order number.

The full procedure, refund deadlines and return shipping costs are in the Cancellation, Refund and Returns Policy, which forms part of these Terms.

8. FLUXO Monthly subscription

FLUXO Monthly delivers 2 × 250 g bags of the current lot, billed monthly to your card, with no fixed term. The price, shipping and frequency are those shown at checkout when you subscribe; shipping is charged each cycle.

The subscription renews automatically until you cancel. You can cancel at any time through the Stripe portal linked in the receipt or through our support. To avoid the next cycle's charge, cancel at least 2 business days before the renewal date.

If a charge occurs after a timely cancellation request, we will review and correct it. Amounts already paid for delivered cycles are non-refundable, except for defects, incorrect charges or legal rights. Payment failures may suspend the subscription.

We may change the subscription price with reasonable prior notice; you may cancel before the new price takes effect. Changes to the lot, origin and sensory profile are disclosed on the product page and in each cycle's email.

9. Promotions and coupons

Promotions and coupons are valid only within the disclosed period, stock and conditions. They cannot be combined unless expressly stated and have no cash value. We may cancel orders that use a coupon improperly, fraudulently or outside its conditions.

10. Intellectual property

Texts, guides, photos, videos, trademarks, logos, packaging, 3D models, the virtual cafés and other site materials are protected by intellectual property law. Access grants a limited, personal, revocable, non-exclusive and non-transferable licence for personal and informational use.

You may not copy, sell, publish, transmit, translate, distribute, mass-extract data, train commercial models or commercially exploit the material without FLUXO's written permission. Short quotations with credit and a link are permitted within the limits of the law.

11. Acceptable use

You may not use the site for fraud, harassment, discrimination, threats, copyright infringement, credential sharing, reverse engineering, unauthorised automated extraction, infrastructure overload or any unlawful act. Serious violations may result in suspension or termination of access, without prejudice to legal measures and consumer rights.

12. Third-party services and links

The site integrates payment, hosting, CDN, video, communication and analytics services provided by third parties. Each third party is responsible for its own infrastructure and for the data processing it carries out as an independent controller. External links do not mean unrestricted endorsement of their content.

13. Coffee and health information

Coffee contains caffeine. Consume in moderation and consider your health conditions, age, medication and individual sensitivity. The site's information is educational and does not replace individual medical or nutritional advice. No product is sold as a medicine or with a promise of therapeutic results.

Tasting notes are subjective and may vary with the brewing method, water, grind and each person's perception. The SCA score is a technical assessment of the lot, not a guarantee of personal preference.

14. Liability

FLUXO is liable for the service within the limits of the offer, the contract and applicable law. No clause in these Terms excludes or reduces mandatory consumer rights, including those under the Brazilian Consumer Code.

To the extent permitted by law, we are not liable for indirect damages, lost profits or losses arising from misuse of the product, third-party information, external links, temporary site unavailability or force majeure events. Where liability applies, the limit will be the amount actually paid for the order, except in cases of intent, gross negligence or a legal rule imposing a different limit.

15. Changes to these Terms

We may update these Terms to reflect legal, operational or commercial changes. The current version and its date will be published on this page. Material changes affecting ongoing relationships will be communicated through a reasonable channel and will not reduce rights already acquired.

16. Governing law and disputes

Mandatory rules of the consumer's jurisdiction apply, including the Brazilian Consumer Code where applicable. The parties will first seek a solution through [email protected].

Access to consumer protection bodies, the consumidor.gov.br portal and the courts remains preserved, as does the legally competent forum of the consumer's domicile. For consumers outside Brazil, the mandatory rules of their jurisdiction apply, without excluding local protection.

17. Contact

For questions, orders, cancellations or contractual requests, contact FLUXO at [email protected] or +55 48 99986-5474. We reply on business days.

In case of conflict between versions, the Portuguese version prevails.