Shipping and Delivery Policy
How coffee leaves Florianópolis, what shipping costs and what to expect from delivery times.
Effective 2 November 2026.
We prepare orders within 1 business day. In Brazil, shipping is R$ 19.90 and free from R$ 199.00 in products; estimated transit is 2–15 business days, depending on the postcode. We ship to the international destinations accepted at checkout; customs taxes and fees may be due on arrival.
1. Shipping in Brazil
We ship throughout Brazil via Correios (PAC) or the carrier indicated at checkout. Standard shipping is R$ 19.90 and is free on orders from R$ 199.00 in products. The amount and time are recalculated at checkout based on the postcode.
Handling takes up to 1 business day after payment confirmation. Estimated transit is 2–15 business days, varying by region, postcode, carrier, holidays and external conditions. The total time shown at checkout combines handling and transit.
2. Tracking and address
After dispatch, we send the tracking code to the email provided in the order. You can follow it on the Correios or carrier website. The code may take up to 24 hours to appear in the carrier's system.
Check the address before completing the purchase. Incomplete or incorrect addresses, or missing numbers, may cause delays, return or a new shipping charge. Address changes are only possible before dispatch; contact support as soon as possible.
3. Delays, loss and damage
Delays may occur due to strikes, extreme weather, high demand, local restrictions or events beyond our control. We follow the case and help file a claim with the carrier. Transit times are estimates, not guaranteed dates.
If the order does not arrive within the estimated time, contact us. If loss is confirmed, we reship or refund, according to your choice and availability. If the packaging arrives damaged, photograph it before opening and let us know within 7 days; defective or damaged products are replaced or refunded under the Cancellation, Refund and Returns Policy.
4. International shipping
We ship to the destinations accepted at checkout. Shipping is calculated by weight and destination and shown before payment. International times vary and may include customs clearance.
Taxes, customs duties and local charges may be charged on arrival and are the buyer's responsibility, unless the law provides otherwise. FLUXO does not control the charge or customs release time. If the parcel is returned because duties were refused, reshipment may require a new shipping payment.
Brewing equipment is sold for delivery in Brazil only. Coffee ships to the international destinations accepted in the catalogue.
5. Contact
Shipping questions: [email protected] or +55 48 99986-5474, on business days.